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FAQ

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The below information is for Hosting inquiries:
  1. How do I get started?
  2. How long does it take to get completely set up?
  3. What is in the Welcome E-Mail?
  4. Will I have 24-hour access to my web site via FTP/TELNET(SSH)/POP?
  5. What is the backbone connection speed of Ark Webs.com's servers?
  6. Do you offer service outside the U.S.?
  7. What is a Virtual Domain?
  8. Do you offer dial-up Internet access?
  9. Do you handle the domain registration process?
  10. Can I transfer an existing domain to your servers?
  11. How long does it take before my domain name is active?
  12. How do I transfer files to my web site?
  13. Will I have unlimited access to update my pages?
  14. Can I use my account for commercial purposes?
  15. How long does it take to set up a new account?
  16. Can I register additional domains to point to a subdirectory of my main domain?
  17. Can I have additional domains pointing to the same main page of my domain?


 

  1. How do I get started?  Top
    It couldn't be easier.

    Sign Up Right Now:  Simply, click the "Order Now" Button, and complete the entire form right now online. Your account should be activated within 8 hours (usually faster).

    Payment: You will be able to pay via any major Credit Card.  If you need to pay with a money order, simply let us know by emailing Billing-Dept@arkwebs.com.  That's it!

     
  2. How long does it take to get completely set up?   Top
    Once you register, you should receive your welcome e-mail within 24 hours (usually a lot sooner). This e-mail will give you all the info on technical support, IP Address, FTP info, and all the other important hosting information.

     
  3. What is in the Welcome E-Mail?  Top
    This e-mail will give you all the info on technical support, IP Address, FTP info, and all the other important hosting information.

     
  4. Will I have 24-hour access to my web site via FTP/SSH(Enctypted TELNET)/POP?   Top
    Yes. You can have full, unrestricted access via FTP and/or SSH(ENCRYPTED TELNET, one time setup fee may apply for SSH) and to your POP e-mail account 24 hours a day, around the world.

     
  5. What is the backbone connection speed of the Ark Webs.com's servers?  Top
    Ark Webs.com has some of the fastest and most reliable servers on the net. There are two POPs at each location, if the main POP is down the backup keeps you connected!

    Internet Backbone:  -     Click Here for more information
    Time Warner Gigabit Link To Internet
    Verio Gigabit Link To Internet
    Cogent Gigabit Link To Internet
    Savvis OC3 Link To Internet
    ELI DS3 Link To Internet

     
  6. Do you offer service outside of the U.S.?   Top
    Yes, we currently service clients in sever different countries, and we can host any foreign domain extension.

     
  7. What is a Virtual Domain?   Top
    A Virtual Domain means having your own domain name (http://www.your-name.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however you are still professionally represented via your own personal Internet web address domain name (www.your-name.com) and by your own personal e-mail address domain name (you@your-name.com).

     
  8. Do you offer dial-up Internet access?   Top
    No, we do not offer this at this time. .

     
  9. Do you handle the domain registration process for .com, .net and .org domains?   Top
    Yes. Once your account is paid for, we handle the entire domain registration process - AT NO COST TO YOU OF COURSE. Please DO NOT submit a registration or modification template to the InterNIC as this will only delay the process.

     
  10. Can I transfer existing domain name to your servers?   Top
    Yes, just be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service with your current provider while waiting for InterNIC to complete the transfer process. We will provide you with a temporary IP address so you can mirror the site on our server. All email and web pages will still be accessed from your current site. When InterNIC announces the completion of the transfer there is a 72 hour propagation period where visitors could go to either site. At the end of the 72 hours you should contact your previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site until they update their DNS.

     
  11. How long does it take before my domain name is active?   Top
    Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All Internet providers must update their records (DNS tables) to reflect the new site's location.

     
  12. How do I transfer files to my web site ?   Top
    Files must be transferred to the web server via File Transport Protocol (FTP). If you need FTP, mail, or other Internet software, visit Shareware.com. Shareware.com is a source for the latest Internet applications with ratings and reviews to help you decide which application is best suited for your needs. An FTP tutorial is also available for beginner users who may not be familiar with FTP.     We recommend WS_FTP.

     
  13. Will I have unlimited access to update my pages ?   Top
    You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

     
  14. Can I use my account for commercial purposes ?   Top
    Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilize such an enormous medium

     
  15. How long does it take to set up a new account ?   Top
    New accounts are generally set up within 8 hours from the time we receive your order. Once an account is set up an activation notice will be sent to you via email including your user-ID, password, and FTP hostname. You can begin uploading files to your new web site immediately. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or domain modification.

     
  16. Can I register additional domains to point to a subdirectory within my main domain?   Top
    Yes, 
    Top Level SubDomain (domain.com pointing to subdirectory of your main account) for your account with a FREE DOMAIN NAME! - $55 each.

     
  17. Can I have additional domains pointing to the same main page as my main domain?   Top
    Yes, please email us for details - support@arkwebs.com .

 Top

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